Clear management expectations provide employees with the knowledge of what is required to do their job.

Standard operational processes and procedures set the expectation for employees in their roles. They are the standards that hold employees accountable to the work that is required.

Performance evaluation is the method by which job performance is evaluated against the Expectation and Standards.

Learning Objectives:

• Provide clear definitions and objectives for proper implementation and delivery of your brand
• Construct a robust and comprehensive playbook for all participants within your brand to live
• Identify and articulate a direction for staff to focus their performance